What Is Advanced Call Routing?

What Is Advanced Call Routing?

You may have asked yourself before: a great caller experience is valuable, but how do I actually achieve it? We find advanced call routing to have all the answers. But what is it? Read on for a play-by-play of advanced call routing and how to use it to benefit your business. Advanced call routing uses data your customers provide when they call your business, usually via an IVR system. Call routing systems used to be really hard to navigate, hardware intensive, and downright annoying. Today, they’re application-based and unbelievably easy to use. “After setting your criteria for directed call routing, you’ll then have the option of deciding how you want calls routed.… Read More

Continue Reading

Should Your Business Implement a Hosted PBX System?

When choosing a PBX (private branch exchange) system for your office or business, there are two choices: an on-premise phone system or a hosted phone system. An on-premise phone system often means the hardware resides on-location, such as in your office in an equipment room, phone closet or server room. In this scenario, your company owns or leases to own the hardware, giving you greater control. Unfortunately, there is a very high upfront cost because you are going to purchase everything. Moreover, adding more phone lines means buying more phones, and if something goes wrong in your building, your phone system will lose power too. Given these traits, on-premise systems… Read More

Continue Reading