Business Phone Line: How Many Phone Lines Do We Need?

Business Phone Line: How Many Phone Lines Do We Need?

Different businesses have different needs. Depending on the size, type of business, and other factors, each businesses’ needs are as individual as the businesses themselves. But one thing is for certain: you need a phone system. But how many phone lines does your business need? Businesses may have hundreds of physical lines in their building, or much fewer than that. VoIP phones, on the other hand, don’t require physical lines at all.   How many phone lines do I need? If you need physical phones, figuring out how many phones you need can help you decide how many lines are needed as well. A phone for 3 different rooms would… Read More

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What Is a VoIP Caller (and Fixed Versus Non-fixed VoIP)

What Is a VoIP Caller (and Fixed Versus Non-fixed VoIP)

What is a VoIP caller? Read on for everything you need to know about VoIP, whether it’s fixed or non-fixed VoIP.   What is a VoIP caller and number (and how does it work?) A VoIP number is a phone number assigned to a customer instead of a specific phone line. A VoIP number can connect to many kinds of devices, including desk phones and cell phones. They can be used internally or publicly. The call (and connection) is sent through a broadband network instead of a phone line.   What is a VoIP caller on a fixed VoIP number? Fixed VoIP numbers correspond to a physical address and tend to be… Read More

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What Is Call Park?

What Is Call Park?

Call park consists of putting callers on hold – so anyone at the organization can take the call.   How does call parking work? Call park transfers a call to an unused number rather than being directly transferred to anyone’s specific line. That means anyone from your organization can pick up the call – and begin to address the customer’s request.   Call park versus call transfer A call transfer, on the other hand, transfers the individual to a specific extension. A call transfer works well when the caller knows who specifically they’re trying to reach or just wants the general line. In the event that a call is parked,… Read More

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