With VoIP’s Increasing Popularity and Numerous Benefits, Your Small Business Needs to Think About Switching to VoIP.
VoIP, which stands for Voice over Internet Protocol, is a unique and efficient technology that allows people and businesses to place phone calls over the internet. VoIP has been around since the 1970s but has only recently begun to surge in popularity.
According to studies, VoIP service is expanding rapidly; revenue for the Global Market for VoIP services will reach nearly $200 Billion by 2024. Small and medium-sized businesses are also realizing the benefits of VoIP, with companies switching to VoIP improving by 15%.
Let’s explore the benefits of using VoIP for small businesses compared to traditional landlines:
1. Cost-effectiveness – Let’s face it, if you’re a small business or service provider, managing costs is a significant priority. VoIP headsets are much less expensive than telephone headsets and are the clear winner in this category.
In addition, today’s world is moving to video conferencing and teleconferencing. Employees won’t have to travel back to the office for meetings, cutting down on travel expenses. Hiring virtual employees who can use VoIP towork will save on retraining and recruiting costs, as well as office space. Also, working on one network instead of two (phone and data) is more cost-effective. VoIP calls are significantly cheaper than local and long-distance fees. If your team is constantly travelling, VoIP calls will save you a bundle.
2. Integration – VoIP will integrate seamlessly into your small business framework because it only relies on internet and electricity to operate. Integrating VoIP into your system will boost the productivity of your business applications. Since every business has an email system, one example would be sales representatives using VoIP through your email system to make calls instead of a landline. You could then put those calls through an analytics application, to tweak your message to perfection and increase sales.
3. Features – With VoIP’s wide variety of features, your business can vastly improve operational efficiency and productivity. For example, VoIP can forward your voicemails to texts, e-mails, or even a mobile app to communicate via instant messaging. Therefore, if a customer is more comfortable with texting than phone conversations, you retain that opportunity.
In addition, VoIP has outstanding sound quality and is always improving. Traditional landlines used to have the edge in call sound quality, but with advancements in Hi-Def technology, VoIP wins this race. VoIP calls are now just as clear, if not more clear, than landlines.
VoIP also boasts video conferencing, presence information, instant messaging, teleconferencing, voicemail, and fax capabilities. Voicemails and faxes can be organized in email for easy storage, and call logs can be replayed and referenced for customer behavior analysis to increase sales.
4. Scalability – Scalability is another excellent advantage VoIP has over the traditional phone system, and is crucial to small businesses who need to expand quickly. Simply add or remove lines (called paths) to meet your demand. Shipping headsets to new customers is easy. All they have to do is plug in the headset, and they’re ready to go.
5. Reliability – VoIP only needs a reliable internet connection to function, so reliability mainly depends on how good your internet and electricity are. Top providers, such as FONEX, can promise 99.999% reliability of their systems. In addition, backup solutions are offered to ensure continuity of services, such as emergency plans to forward calls to cell phones or landlines in case of a power loss.
6. Portability – Traditional landlines have no portability—hence their name—and add-ons are costly. VoIP can be used on any phone, whether a desktop or softphone on a laptop or through an app on a cell phone. All you need is to carry the headset with you and easily plug it into your computer or use it in conjunction with your cell phone, and you can take it anywhere in the world.
If a call comes in that you cannot handle, you can quickly transfer calls to your team members without inconveniencing customers.
7. Flexibility – VoIP systems can be easily integrated into any internet-based system, but they can also be used if you are set up with a traditional phone network. All you need is to hook up a VoIP converter or telephone adapter. A VoIP converter is similar to a memory stick. It easily fits right into your computer. The converter works by detecting analog voice signals, and converting them to digital data for the internet to understand. It connects through an FXS port that connects to your LAN (Local Area Network) with an ethernet cable, meaning you can use your the network already in place.
8. Safety and Security – If you are like the rest of the world that use their smartphone for business, you might be worried about business customers seeing your personal number. With VoIP services, you don’t have to worry. The caller ID will show your business number regardless of where you are. All you need is an IP phone or headset. VoIP systems allow you to display and update your status so colleagues can see if you are busy.
VoIP systems are more secure than traditional landlines. Increases in IP technology have improved identity management and encryption methods to guarantee data security and decrease fraudulent calls. Reliable VoIP providers like FONEX diligently perform security checks and implement healthy password habits, as well as automated alerts to warn you of any suspicious activity.
Conventional landline phones have many features listed here, such as instant messaging and teleconferencing, but they are not cost-effective for small businesses and service providers. Traditional landlines function decently, and they do their job effectively, but VoIP is the future. Most small businesses are hesitant to change, especially if what they are doing is “working just fine.” However, holding on to an ageing technology like landlines too long could prove disastrous (and expensive). Besides, with all these advantages VoIP has over traditional phones, why wouldn’t you switch to VoIP? Let your business take on the future better and more efficiently with VoIP services from FONEX.