Business Phone Line: How Many Phone Lines Do We Need?

Business Phone Line: How Many Phone Lines Do We Need?

Different businesses have different needs. Depending on the size, type of business, and other factors, each businesses’ needs are as individual as the businesses themselves. But one thing is for certain: you need a phone system. But how many phone lines does your business need? Businesses may have hundreds of physical lines in their building, or much fewer than that. VoIP phones, on the other hand, don’t require physical lines at all.   How many phone lines do I need? If you need physical phones, figuring out how many phones you need can help you decide how many lines are needed as well. A phone for 3 different rooms would… Read More

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What Is Call Park?

What Is Call Park?

Call park consists of putting callers on hold – so anyone at the organization can take the call.   How does call parking work? Call park transfers a call to an unused number rather than being directly transferred to anyone’s specific line. That means anyone from your organization can pick up the call – and begin to address the customer’s request.   Call park versus call transfer A call transfer, on the other hand, transfers the individual to a specific extension. A call transfer works well when the caller knows who specifically they’re trying to reach or just wants the general line. In the event that a call is parked,… Read More

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What Is Advanced Call Routing?

What Is Advanced Call Routing?

You may have asked yourself before: a great caller experience is valuable, but how do I actually achieve it? We find advanced call routing to have all the answers. But what is it? Read on for a play-by-play of advanced call routing and how to use it to benefit your business. Advanced call routing uses data your customers provide when they call your business, usually via an IVR system. Call routing systems used to be really hard to navigate, hardware intensive, and downright annoying. Today, they’re application-based and unbelievably easy to use. “After setting your criteria for directed call routing, you’ll then have the option of deciding how you want calls routed.… Read More

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