Business Phone Line: How Many Phone Lines Do We Need?

Business Phone Line: How Many Phone Lines Do We Need?

Different businesses have different needs. Depending on the size, type of business, and other factors, each businesses’ needs are as individual as the businesses themselves. But one thing is for certain: you need a phone system. But how many phone lines does your business need? Businesses may have hundreds of physical lines in their building, or much fewer than that. VoIP phones, on the other hand, don’t require physical lines at all.   How many phone lines do I need? If you need physical phones, figuring out how many phones you need can help you decide how many lines are needed as well. A phone for 3 different rooms would… Read More

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What Is a VoIP Caller (and Fixed Versus Non-fixed VoIP)

What Is a VoIP Caller (and Fixed Versus Non-fixed VoIP)

What is a VoIP caller? Read on for everything you need to know about VoIP, whether it’s fixed or non-fixed VoIP.   What is a VoIP caller and number (and how does it work?) A VoIP number is a phone number assigned to a customer instead of a specific phone line. A VoIP number can connect to many kinds of devices, including desk phones and cell phones. They can be used internally or publicly. The call (and connection) is sent through a broadband network instead of a phone line.   What is a VoIP caller on a fixed VoIP number? Fixed VoIP numbers correspond to a physical address and tend to be… Read More

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What Is Call Park?

What Is Call Park?

Call park consists of putting callers on hold – so anyone at the organization can take the call.   How does call parking work? Call park transfers a call to an unused number rather than being directly transferred to anyone’s specific line. That means anyone from your organization can pick up the call – and begin to address the customer’s request.   Call park versus call transfer A call transfer, on the other hand, transfers the individual to a specific extension. A call transfer works well when the caller knows who specifically they’re trying to reach or just wants the general line. In the event that a call is parked,… Read More

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Should Your Business Implement a Hosted PBX System?

When choosing a PBX (private branch exchange) system for your office or business, there are two choices: an on-premise phone system or a hosted phone system. An on-premise phone system often means the hardware resides on-location, such as in your office in an equipment room, phone closet or server room. In this scenario, your company owns or leases to own the hardware, giving you greater control. Unfortunately, there is a very high upfront cost because you are going to purchase everything. Moreover, adding more phone lines means buying more phones, and if something goes wrong in your building, your phone system will lose power too. Given these traits, on-premise systems… Read More

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VoIP Trends For 2021

VoIP technology is taking off, and it’s no wonder why. Its many features and affordable prices mean you’re not going to be hard-pressed if your next meeting requires Skype or another VoIP app. The White House switched solely to VoIP in 2011, and popularity has been increasing ever since. We know popularity will continue to grow. Given the path we’re moving down as society, VoIP usage stands to incorporate additional technologies, provide adequate security, encourage collaboration, change the way the internet works, and become a standard part of every educational institution. Artificial Intelligence Is the Future of VoIP Artificial Intelligence, or AI, is the future of customer service and automation.… Read More

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8 Benefits of VoIP Over Traditional Phones

With VoIP’s Increasing Popularity and Numerous Benefits, Your Small Business Needs to Think About Switching to VoIP. VoIP, which stands for Voice over Internet Protocol, is a unique and efficient technology that allows people and businesses to place phone calls over the internet. VoIP has been around since the 1970s but has only recently begun to surge in popularity. According to studies, VoIP service is expanding rapidly; revenue for the Global Market for VoIP services will reach nearly $200 Billion by 2024. Small and medium-sized businesses are also realizing the benefits of VoIP, with companies switching to VoIP improving by 15%. Let’s explore the benefits of using VoIP for small… Read More

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