Business Phone Line: How Many Phone Lines Do We Need?

Business Phone Line: How Many Phone Lines Do We Need?

Different businesses have different needs. Depending on the size, type of business, and other factors, each businesses’ needs are as individual as the businesses themselves. But one thing is for certain: you need a phone system. But how many phone lines does your business need? Businesses may have hundreds of physical lines in their building, or much fewer than that. VoIP phones, on the other hand, don’t require physical lines at all.   How many phone lines do I need? If you need physical phones, figuring out how many phones you need can help you decide how many lines are needed as well. A phone for 3 different rooms would… Read More

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What Is a VoIP Caller (and Fixed Versus Non-fixed VoIP)

What Is a VoIP Caller (and Fixed Versus Non-fixed VoIP)

What is a VoIP caller? Read on for everything you need to know about VoIP, whether it’s fixed or non-fixed VoIP.   What is a VoIP caller and number (and how does it work?) A VoIP number is a phone number assigned to a customer instead of a specific phone line. A VoIP number can connect to many kinds of devices, including desk phones and cell phones. They can be used internally or publicly. The call (and connection) is sent through a broadband network instead of a phone line.   What is a VoIP caller on a fixed VoIP number? Fixed VoIP numbers correspond to a physical address and tend to be… Read More

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What Is Call Park?

What Is Call Park?

Call park consists of putting callers on hold – so anyone at the organization can take the call.   How does call parking work? Call park transfers a call to an unused number rather than being directly transferred to anyone’s specific line. That means anyone from your organization can pick up the call – and begin to address the customer’s request.   Call park versus call transfer A call transfer, on the other hand, transfers the individual to a specific extension. A call transfer works well when the caller knows who specifically they’re trying to reach or just wants the general line. In the event that a call is parked,… Read More

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What Is Advanced Call Routing?

What Is Advanced Call Routing?

You may have asked yourself before: a great caller experience is valuable, but how do I actually achieve it? We find advanced call routing to have all the answers. But what is it? Read on for a play-by-play of advanced call routing and how to use it to benefit your business. Advanced call routing uses data your customers provide when they call your business, usually via an IVR system. Call routing systems used to be really hard to navigate, hardware intensive, and downright annoying. Today, they’re application-based and unbelievably easy to use. “After setting your criteria for directed call routing, you’ll then have the option of deciding how you want calls routed.… Read More

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VoIP Trends For 2021

VoIP technology is taking off, and it’s no wonder why. Its many features and affordable prices mean you’re not going to be hard-pressed if your next meeting requires Skype or another VoIP app. The White House switched solely to VoIP in 2011, and popularity has been increasing ever since. We know popularity will continue to grow. Given the path we’re moving down as society, VoIP usage stands to incorporate additional technologies, provide adequate security, encourage collaboration, change the way the internet works, and become a standard part of every educational institution. Artificial Intelligence Is the Future of VoIP Artificial Intelligence, or AI, is the future of customer service and automation.… Read More

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8 Benefits of VoIP Over Traditional Phones

With VoIP’s Increasing Popularity and Numerous Benefits, Your Small Business Needs to Think About Switching to VoIP. VoIP, which stands for Voice over Internet Protocol, is a unique and efficient technology that allows people and businesses to place phone calls over the internet. VoIP has been around since the 1970s but has only recently begun to surge in popularity. According to studies, VoIP service is expanding rapidly; revenue for the Global Market for VoIP services will reach nearly $200 Billion by 2024. Small and medium-sized businesses are also realizing the benefits of VoIP, with companies switching to VoIP improving by 15%. Let’s explore the benefits of using VoIP for small… Read More

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What Pricing is the Right Pricing?

What Pricing is the Right Pricing?

Introduction When it comes to purchasing any service, pricing is the most important aspect of the decision-making process. The cost of a service can be the difference between buying a product and continuing your search. In terms of a VoIP phone system, they are a dime a dozen. However, depending on the brand, model, and services utilized, prices can vary. You can potentially spend anywhere from $100 to over $1,000 per month on your phone system. Even though the cheapest option may look the most enticing, there are still some factors that you should consider. Check out a few that we have compiled below. Business Size The bigger your business… Read More

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What to Expect From VoIP in the Near Future

What to Expect From VoIP in the Near Future

VoIP is taking over the telecoms industry in terms of providing innovative phone systems. The concept of utilizing a phone line over an internet connection is one that has offered leeway to many businesses seeking to simplify their communications network. As VoIP only increases in popularity, companies are beginning to adapt to some its latest trends. The goal is to establish a communications network that is suited to all businesses, whether they be large or small. We’re going to explore some of the trends that are sure to change the way we view VoIP phone systems moving forward. Mobility Business owners are on the move more than they’ve ever been… Read More

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Why Unified Communications is the Way to Go

Why Unified Communications is the Way to Go

Unified communications are one of the most useful services that VoIP phone networks have to offer. If you currently manage an organization that contains multiple locations, departments, and facets to its structure then it can be easy to lose track of your communication network. By that, I mean incoming calls are not routed to their respective destination simply because there is too much happening. Unified communications remedies this issues by providing you with a simple-to-use platform that consolidates your entire network. No matter how many extensions or locations you manage, unified communications will make it all manageable. Let’s start with what unified communications offer you. First off, its platform is… Read More

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How Office Size Can Affect Your Phone Network

How Office Size Can Affect Your Phone Network

Your phone system plays a vital role in the management of your office. With calls constantly coming in and out, along with others being rerouted, recorded, and sent to voicemail, you better be sure that your system can keep up. However, if your network is not moving as smoothly as you would like, there’s a chance that the problem isn’t with your phone system. The size of your office has a lot to do with how efficiently your phone system operates. The larger your office is, the more difficult it’s going to be to manage your phone system. The size of your office can alter the effectiveness of your phone… Read More

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