Your phone system plays a vital role in the management of your office. With calls constantly coming in and out, along with others being rerouted, recorded, and sent to voicemail, you better be sure that your system can keep up.
However, if your network is not moving as smoothly as you would like, there’s a chance that the problem isn’t with your phone system. The size of your office has a lot to do with how efficiently your phone system operates. The larger your office is, the more difficult it’s going to be to manage your phone system. The size of your office can alter the effectiveness of your phone system in a variety of ways.
Little Office, Little Issues
In terms of establishing a phone network, smaller offices are the best. If you’re managing a one-room or home office, there is very little to worry about. Chances are that you only have one or two phones that are receiving calls at a time. This makes matters more manageable.
Also, the lack of multiple extensions means that you save money on purchasing phones. When it comes to setting up your phone network, the best case scenario is managing a smaller-sized office where there is less of a concern. It’s when you begin to expand where things get tricky.
Once it’s Time to Expand
Ok, so you’re moving into a bigger space. That means more employees, more phones, and more extensions. Now it’s time to think about your phone system moving forward. With your office now much larger than it was before, you might’ve divided your business into departments.
This is where an automated receptionist comes in handy. Navigating a business’ phone directory can be difficult. If a caller is having a hard time finding the person they are looking for, they may feel inclined to give up. An automated receptionist can prevent that by guiding callers to their appropriate destinations.
Keep in mind though; more extensions, phones, and departments cost money. That being said, don’t let it stop you. Growth is a part of the process.
Moving on to Multiple Locations
Congratulations! Your business is doing so well that it’s time to open another location, maybe even two or three. The question is, how will this affect your phone network? Well, in the old days, you would have to install a new phone line for each location, which can get expensive. Fortunately, if you’re dealing with a cloud-based platform, you can bring your multiple offices under one network.
Yes, each location will come with their own phone numbers but your network will be comprehensive throughout. This makes transferring calls from one office to another seamless. Again, money is going to have to be spent on additional phones but it’s totally worth it. Just think of all the cash you’re saving by not installing another physical phone line.
When dealing with such an expansive network, you’re probably going to want a directory to guide callers as well as an address book, on hold music, and conference calling. Your network might be as twice as big but at least you’re provided with the tools that make it all manageable.
In the event that you reach an international scale with offices in other countries, there will tools and features to accommodate you as well. There’s the likelihood that you’re going to have to spend a little extra on setting up international extensions based on what countries you have offices in.
Really look over and consider which international plans suit your needs. Transitioning your phone network from a local to a global landscape is no easy task but it’s not impossible. Success is all about how well you manage your network as you expand into a larger playing field.