What Is a VoIP Caller (and Fixed Versus Non-fixed VoIP)

What Is a VoIP Caller (and Fixed Versus Non-fixed VoIP)

What is a VoIP caller? Read on for everything you need to know about VoIP, whether it’s fixed or non-fixed VoIP.   What is a VoIP caller and number (and how does it work?) A VoIP number is a phone number assigned to a customer instead of a specific phone line. A VoIP number can connect to many kinds of devices, including desk phones and cell phones. They can be used internally or publicly. The call (and connection) is sent through a broadband network instead of a phone line.   What is a VoIP caller on a fixed VoIP number? Fixed VoIP numbers correspond to a physical address and tend to be… Read More

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What Is Advanced Call Routing?

What Is Advanced Call Routing?

You may have asked yourself before: a great caller experience is valuable, but how do I actually achieve it? We find advanced call routing to have all the answers. But what is it? Read on for a play-by-play of advanced call routing and how to use it to benefit your business. Advanced call routing uses data your customers provide when they call your business, usually via an IVR system. Call routing systems used to be really hard to navigate, hardware intensive, and downright annoying. Today, they’re application-based and unbelievably easy to use. “After setting your criteria for directed call routing, you’ll then have the option of deciding how you want calls routed.… Read More

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