What Is Advanced Call Routing?

What Is Advanced Call Routing?

You may have asked yourself before: a great caller experience is valuable, but how do I actually achieve it? We find advanced call routing to have all the answers. But what is it? Read on for a play-by-play of advanced call routing and how to use it to benefit your business. Advanced call routing uses data your customers provide when they call your business, usually via an IVR system. Call routing systems used to be really hard to navigate, hardware intensive, and downright annoying. Today, they’re application-based and unbelievably easy to use. “After setting your criteria for directed call routing, you’ll then have the option of deciding how you want calls routed.… Read More

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